Reference

Open Your Privacy Policy First

Live Dealer Lobby, Queen of Bounty and DANA wallet actions leave account records, and our Privacy Policy explains what we collect, why we use it and how you…

DANA recordsOVO recordsGoPay recordsQRIS checksDevice login data
Browse the lobby Read FAQ
belegendwin Open Your Privacy Policy First
CONTACT PATHS

Check Your Privacy Contact Options

A privacy request should reach the right team without you repeating the same details. Start from Help Center > Privacy Request after login, or send your registered mobile number through live chat so we can match the account before discussing personal data. Our support desk answers every day from 09:00 to 23:00 WIB, including questions from Denpasar and other Indonesian regions where access depends on local law.

Team online

Live chat

Use live chat from 09:00 to 23:00 WIB when you need a data correction, account access check or payment reference lookup. We ask for your registered mobile number before sharing anything tied to your profile.

Email request

Email works for longer privacy requests, such as changing account details or asking how QRIS payment records are stored. Include your username, registered phone and the date of the action you want us to check.

Account menu

After login, open My Account > Security > Devices to see recent access records. If a device does not look familiar, contact us before adding new payment details or changing your password.

SECURITY HABITS

Browse Our Privacy Handling Steps

Privacy handling is part of the account routine, not a separate promise hidden away from the lobby.

Account data

We collect details you enter during account setup, including mobile number, username, password record and payment name. That data lets us keep your profile linked to wallet activity and support requests.

Payment records

DANA, OVO, GoPay and QRIS references are stored with transaction time, amount, status and account match result. We use them to confirm wallet updates, solve payment disputes and detect mismatched sender details.

Cookies

Cookies help keep you signed in, remember language choices and measure page errors. You can clear them in your browser settings, but the lobby may ask you to log in again afterward.

Device checks

We record device type, browser version, IP region and login time when you access the account. These signals help us flag unusual sessions before wallet changes or profile edits are accepted.

Retention choices

We keep account and payment records while they are needed for wallet history, security checks and support handling. When records are no longer needed, we delete or reduce them where our systems allow.

Correction requests

If your name, phone number or payment label is wrong, contact support through chat or email. We verify the account first, then update the field or explain why the record must stay unchanged.

Discover Answers About Your Privacy Rights

Your Privacy Policy questions usually come up after an account step, a wallet action or a device alert. The answers below explain what we collect, how we use it and how you can contact us about changes. Keep your registered mobile number ready when you write to us, because we will not discuss personal data until we can match the request to your account.

We collect the details needed to create and protect your account, such as username, registered mobile number, password record, payment label and login signals. We also store support messages when you ask us to check a privacy issue.

We store local payment references so your wallet history can be matched to your account. Records may include payment rail, time, status and sender match result, which helps us resolve missing credits or disputed wallet actions.

Yes. Send the correction request through live chat or email with your registered mobile number and the field that needs changing. We verify the account first, then update the record when the request matches our checks.

Cookies keep your session active, remember basic preferences and help us spot page errors on mobile browsers. If you clear cookies, you may need to log in again before opening the wallet or Live Dealer Lobby.

Log in and open My Account > Security > Devices to see recent access records. If you see a phone, browser or location pattern you do not recognise, contact support before changing payment or profile settings.

Contact live chat from 09:00 to 23:00 WIB or email our support desk with your username and registered mobile number. We check identity first, then explain which records can be removed or reduced.

No. This Privacy Policy explains data handling only. Account access and eligibility depends on local law, while banks, wallet providers and networks may apply their own separate data and transaction rules.

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